Quality & governance
Good care needs good systems behind it.
Compassion matters. So do safety, accountability and good governance.
BAILE is a nurse-led organisation, and quality and safety are intended to be embedded throughout the way we develop and deliver our services.
An overview
Our quality framework
Our quality framework encompasses areas such as:
Planning and protection
- Care assessment and planning
- Safeguarding
- Risk assessment and management
- Medication support and management within service scope
- Infection prevention and control
- Incident management
People and records
- Complaints and feedback
- Care documentation
- Staff recruitment and vetting
- Training and competency
- Supervision and support
- Data protection and confidentiality
Review and improvement
- Quality audits
- Care reviews
- Continuous improvement
Listening & learning
Tell us what matters.
Listening is part of quality. We want people receiving our services, their representatives and families where appropriate to feel able to tell us what is working and what could be better.
Compliments, concerns, complaints and feedback should all contribute to how BAILE learns and improves.